Our journey with
Product Manager Housing

Rabobank
Rabobank Intermediary Environment

Tevreden klant over veilige inlog- en onboardingoplossingen van Yellowtail Conclusion

Rabobank

“At the start of the project, we actively sought a partner who could assist with secure external login and onboarding for intermediaries. We found this partner in Yellowtail Conclusion.”

Financially Healthy Living

Rabobank deliberately chooses to partner with intermediaries for providing services to consumers in the mortgage market. With the mission of ‘Financially Healthy Living,’ Rabobank aims to empower its mortgage clients to make informed decisions, whether they are first-time mortgage seekers or long-time mortgage holders.

Through a portal, Rabobank offers intermediaries insight into their clients and the associated mortgage products. This enables intermediaries to manage client relationships effectively and support clients with Rabobank mortgages with their questions and changes throughout the mortgage term. The introduction of the Rabobank Intermediary Environment is thus a significant step in the business-to-business journey.

Motivation

The focus in the mortgage market has often been on securing new mortgages. However, the post-sale phase is becoming increasingly important. Rabobank aims to contribute to the ongoing affordability of mortgages and retain clients by providing appropriate services. To gain better oversight and control of this phase, Rabobank decided to share relevant data for the post-sale phase of intermediary clients with the intermediaries they actively collaborate with. A key principle was to base the design on the needs of the intermediaries.

Both in the design and in providing ongoing user feedback to departments within Rabobank and Yellowtail Conclusion for the portal’s development, Rabobank sought a partner who could assist with secure external login and onboarding of intermediaries. They found this partner in Yellowtail Conclusion.

Rabobank Intermediary Environment

Rabobank Intermediary Environment is a portal where intermediaries gain insight and oversight of their clients and the associated mortgage products. The portal also provides relevant documentation and tools for intermediaries to assist their clients, such as acceptance and management policies and calculation tools.

During both the pilot phase and the large-scale rollout, various APIs were used to access and present information from Rabobank’s internal back-end systems to the external front-end for intermediaries in a logical and accurate manner. Therefore, Yellowtail Conclusion is also part of the development and management team at Rabobank.

Yellowtail Conclusion assists not only with the construction and pilot phase but also with the scaling and further development of the portal. Because continuity of service and well-defined protocols for disruptions are crucial for maintaining intermediary satisfaction, an operational structure has been established with Yellowtail Conclusion, where business and IT security are closely integrated. Rabobank values a partner who is attentive to these aspects.

The Result

The development of the portal is ongoing. In addition to processing user feedback, Rabobank is continuing to expand the portal with new journeys that enhance the fulfillment of service promises to intermediaries.